Will THIS be the future of hospitality? Presently, it is indeed just a marketing gimmick for fancy hotel reception desks, but soon robots could handle cleaning and preparing rooms - a difficult and poorly paid job and one of the hardest to fill post-pandemic. This could benefit workers by alleviating some physically strenuous work but some positions will be lost. Over the next decade some large...Will THIS be the future of hospitality? Presently, it is indeed just a marketing gimmick for fancy hotel reception desks, but soon robots could handle cleaning and preparing rooms - a difficult and poorly paid job and one of the hardest to fill post-pandemic. This could benefit workers by alleviating some physically strenuous work but some positions will be lost. Over the next decade some large chains are expected to use robots to automate repetitive, structured tasks such as corridor vacuuming, public-area mopping, overnight disinfection and basic shuttling of linens and amenities. Humanoid prototypes like China's Zerith H1 (cost c. EUR 12,000) are also being trialed specifically for cleaning floors and bathrooms, restocking amenities and collecting towels. Overall, it's unclear if the Leisure-Hospitality & Tourism sector, collectively the world's greatest provider of low-paid, entry-level jobs, has a real incentive to automate with humanoid services.
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Robot suitcases, AI concierges — the future of hospitality?

Concierge robots and autonomous systems are increasingly entering hotels and airports. What still seems like a gimmick today could help solve staff shortages in the…